Company/Institute Letter Head Purchase Order Number Recipient
Full Name Email Address Phone Number Shipping
Address Billing Address Product Name Product Size Product
Catalog Number Number of Vials Product Price Shipping
To receive a quote, please contact us at firstname.lastname@example.org.
Please indicate the quantity of the product you want to purchase in
your email. The quote will be sent to you within one business day.
We only offer discount to those who make bulk purchases. For bulk
quotation, please contact us by email: email@example.com.
Please indicate the approximate quantity of the product you want to
purchase in your email.
To search for a product of interest, simply type the product name or
Catalog number in the search box on the top of your screen. If you
cannot find the product you need, please contact us by email: firstname.lastname@example.org .
We can search our database of products that are still under
If it is your first order from our company, we prefer a
full up-front payment. Client account number will be set up for new
customers. Our regular clients are allowed to pay within 30 days after
receiving the products.
If you need IBAN number for wire transfer, please be
advised that the IBAN number is the same as the swift code. The
International Bank Account Number (IBAN) is an international standard
for identifying bank accounts across national borders with a minimal
risk of propagating transcription errors. It was originally adopted by
the European Committee for Banking Standards (ECBS), and was later
adopted as an international standard under ISO 13616:1997 and now as
ISO 13616-1:2007.The official IBAN registrar under ISO
13616-2:2007 is SWIFT.
cDNA clones, ELISA kits, recombinant proteins and
antibodies are all shipped at ambient temperature. Recombinant proteins
are normally provided as lyophilized powder, whereas antibodies are
provided as liquid. cDNAs are delivered on Whatman FTA elute cards at
room temperature. Bulk packages of recombinant proteins are provided as
frozen liquid. They are shipped out with blue ice unless customers
Generally, upon the receipt of payment or formal purchase
order (PO), the items will be shipped out within 2-3 business days.
Plasmid DNAs (10μg) are shipped out in 7-14 business days after we
receive the order. Please see the Shipping Instruction below.
Shipping and Handling Cost
30.00 USD (30.00 USD for cDNA Clones )
Note: delivery timeline mainly depends on the carrier
services. The items are normally shipped via FedEx, TNT, DHL, UPS, etc.
We normally use FedEx for American, Asian and Oceanian destinations.
The maturity process technology, standardized production and strict quality control system are the guarantee of the quality of our antibody. We have tested the antibody’s stability and activity by WB, IHC, FC at different temperature. The results indicated that the antibodies have excellent stability and bioactivity. Therefore, shipping at ambient temperature is recommended.
To cancel an order, please contact us via email@example.com
or call +86-400-890-9989. For orders that were already shipped, a
restocking fee of 20% of the product price will be charged. The
customer is responsible for paying for the return shipping cost.
If an error by Sino Biological Inc. results in shipment
of an incorrect order, Sino Biological Inc. will either ship a
replacement order at no charge or credit your account with the full
purchase price. If an error by a customer results in the shipment of an
incorrect order and is reported to Sino Biological Inc. within ten (10)
days, you may obtain a Return Authorization and return the product(s)
for Partial Credit. A restocking fee of 20% of the product price will
be charged on returns that are not caused by any error or fault of Sino
Biological Inc. The customer is responsible for paying for the return
shipping cost. Sino Biological Inc. will not refund, replace or accept
returns of temperature sensitive goods in either case where there is
Purchaser order error or incorrect storage of goods upon receipt and/or
delivery to the Purchaser. We will make every effort to process your
refund quickly. You will be notified of your refund by email.
Delays may occur due to conditions beyond our control, which may
include situations rising from strikes, fire, arson, riots, earthquake,
floods etc. You can check the status of your shipment with the tracking
number emailed to you when your package is shipped. If you did not
receive the tracking number, please contact us via firstname.lastname@example.org
with your order number or call us at +86-400-890-9989 during office
hours. If your package is lost before being delivered, we will ship you
a replacement at no charge or credit your account with the full
If you find the item has been damaged during transportation, please
contact us immediately within 48 hours upon receiving the product via
or call us at +86-400-890-9989 during office hours. We will re-send the
All Sino Biological Inc.'s products have passed the QC standard
described in the Certificate of Analysis. However, we recognize that
there is always scope for improvement. In the unlikely event that you
find a Sino Biological Inc.'s product not working as described on our
datasheet, please contact our customer service via email@example.com
with all the information you can provide. This would allow us to
investigate efficiently. If any Sino Biological Inc. product is found
to be faulty at any time during its guarantee period, we will either
replace the product or credit your account with the full purchase